Customer Service eCommerce (TW & HK)

Assist an International NEW BALANCE as their eCommerce customer support. The team is growing real fast, we are seeking for more talent to join us! The key objective is to set-up a reliable customer service team. You will be handling the eCommerce Customer Support in the form of voice, chat and email.

Knowledge/Abilities

• Fluency in Mandarin and or Cantonese and English both written and verbal.
• Previous experience of a helpdesk or inbound consumer care role is preferable
• Customer facing experience is desirable
• Knowledge of client’s procedures and products
• Ability to be resilient when dealing with situations
• Proficiency in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients

Skills Essential:

• Strong communication skills
• Strong ability to work and follow defined procedures
• Strong listening skills
• Ability to empathize and control conversation at the same time
• Good telephone, keyboard, verbal and written communication skills.
• Competence in MS Office.
• Ability to use phone and desktop computer systems
• Good numeric and verbal reasoning skills.
• Customer Service Skills
• Self-organized, planning and prioritization skills
• Problem solving ability
• Tenacity
• Excellent grammar skills both written and verbal in English as well as a second appropriate language (bilingual) native language to support the countries for which you are recruited to support.
• Professionalism
• Provide exceptional eCommerce Customer Support in the form of voice, chat and email.
• Be an ambassador of the Sportwear brand by living and breathing the values.
• Proactive about pleasing your customers; obsessed with making sure needs are met.
• A natural multi-tasker who can remain unfazed by a fast-paced environment.
• Meticulous and vigilant, with a high level of attention to detail.
• A savvy, tactful, and graceful communicator – you intuitively find the right tone in every situation.