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1. Customer Service
- Greet customers and provide a welcoming experience in the store.
- Assist customers with questions about mobile phones, accessories, and services.
- Provide information on mobile plans, promotions, and device features.
- Help customers choose the right products and services based on their needs and budget.
2. Sales and Product Knowledge
- Sell mobile phones, accessories (e.g., chargers, cases, headphones), and other related products.
- Stay updated on the latest mobile phones, technologies, and accessories to advise customers effectively.
- Recommend the best mobile plans, including data, call, and text plans based on customer usage.
- Promote current promotions, special offers, and upgrades.
3. Processing Transactions
- Accurately handle customer transactions, including payments by cash or card.
- Open new accounts or assist with upgrading existing mobile plans.
- Assist customers with contract renewals, phone upgrades, or switching between plans.
- Ensure all paperwork is completed and submitted accurately.
4. Store Maintenance
- Keep the store clean, organized, and visually appealing for customers.
- Ensure that promotional materials, such as brochures or posters, are updated and well-presented.
- Arrange product displays to highlight new models, promotions, or popular accessories.
5. Promoting Special Offers
- Promote special deals, discounts, or new product launches to encourage sales.
- Explain the benefits of loyalty programs, mobile insurance, or extended warranties to customers.
6. Phone Activations and Setup
- Assist customers in activating their new phones, including setting up SIM cards and transferring data.
- Help with setting up apps, linking email accounts, and customizing phone settings.
7. Cross-Selling and Up-Selling
- Identify opportunities to cross-sell products, such as offering a screen protector or phone case with a new phone purchase.
- Up-sell higher-end models or additional features, like extended warranties or insurance plans, to meet customer needs.
Required Skills:
- Communication Skills: Ability to clearly explain products, services, and plans to customers in a way that’s easy to understand.
- Product Knowledge: Familiarity with mobile phones, plans, and accessories, along with the ability to quickly learn about new models and technologies.
- Sales Skills: Confidence in closing sales, promoting offers, and meeting sales targets.
- Problem-Solving: Able to assist customers with technical problems or service issues.
- Customer Focus: Always prioritizing the customer’s needs and delivering excellent service.
- Attention to Detail: Accuracy in handling transactions and customer accounts.
Additional Duties:
- Handling Returns and Exchanges: Process product returns, exchanges, or repairs as per company policies.
- Team Collaboration: Work with other team members to ensure smooth store operations and meet sales goals.
- Training and Development: Stay up-to-date with product training and attend workshops or meetings about new mobile products and services.
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