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Specialist - Technical Support (Cantonese - Hong Kong & Taiwan)

  • Full Time, onsite
  • Scicom (MSC) Berhad
  • Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time RM 3, Malaysia
Salary undisclosed

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Responsibilities of the Role:-

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with either technical team members when relevant.
  • Work with the TAM Teams to monitor and track issues to ensure accurate resolution.

Requirements for the Role:-

  • Diploma/Degree in IT related disciplines.
  • Good command of spoken and written English and Mandarin/ Cantonese.
  • Minimum of 2 years experience in a similar position.
  • Contact centre experience is an advantage.
  • Possess initiative, able to work independently and as a team.
  • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.
  • Contact Centre Operating Days/Hours : Monday - Friday, 8.30am - 8.00pm
  • 5 day week; off days based on roster.
  • Fresh graduates fluent in Mandarin /Cantonese are encouraged to apply.

Attractive Package:-

  • Attractive Salary (RM 3,500 - RM 4,500)
  • Language Allowance (selected desk)
  • Shift allowance (selected desks)
  • Overtime (selected desks)
  • Performance related bonus on a quarterly basis for confirmed staff
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Medical and hospitalization insurance coverage