Customer Service Specialist (客服)
- Full Time, onsite
- AIcraft Technology Sdn. Bhd.
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed
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- Candidates proficient in Mandarin to effectively communicate with company's major clients are preferred.
- Diploma/Degree, with 1 year of relevant working experience preferred
- Fresh graduates or 1-3 working experience are encouraged to apply.
- Added advantage if candidates are able to work on night shift
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize and manage time effectively
- Can learn new knowledge fast
- Can onboard within 2 weeks.
Responsibility
- To efficiently handle inbound and outbound customer service inquiries in apps and emails.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow procedures, guidelines and policies
Benefits
- Annual leave and sick leave
- Bonus
- EPF ,SOCSO and EIS
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
- Night shift allowance
- Full Attendance allowance
- The working position is in Sunway Velocity Mall office tower, very convenient for work and life.
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