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Customer Service Specialist (客服)

  • Full Time, onsite
  • AIcraft Technology Sdn. Bhd.
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed

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  • Candidates proficient in Mandarin to effectively communicate with company's major clients are preferred.
  • Diploma/Degree, with 1 year of relevant working experience preferred
  • Fresh graduates or 1-3 working experience are encouraged to apply.
  • Added advantage if candidates are able to work on night shift
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Can learn new knowledge fast
  • Can onboard within 2 weeks.

Responsibility

  • To efficiently handle inbound and outbound customer service inquiries in apps and emails.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow procedures, guidelines and policies

Benefits

  • Annual leave and sick leave
  • Bonus
  • EPF ,SOCSO and EIS
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.
  • Night shift allowance
  • Full Attendance allowance
  • The working position is in Sunway Velocity Mall office tower, very convenient for work and life.