System & Server Engineer (Shift) - Level 2 Support

We are looking for a System & Server Engineer to join our team in Cyberjaya.

As a System & Server Engineer, you will be responsible for the management, maintenance, and optimization of our client’s server infrastructure. This includes both physical and virtual servers, as well as cloud-based environments.

You will ensure high availability, security, and optimal performance of all server systems while proactively managing and troubleshooting server issues. Additionally, you will work closely with IT and network teams to deliver reliable and scalable infrastructure solutions that support the organization’s goals.

Responsibilities

Server Management

• Manage the day-to-day operations of physical, virtual, and cloud-based servers (Windows/Linux).
• Able to troubleshoot Citrix related incidents.
• Ensure high availability, performance tuning, and security of server environments.

Monitoring and Security:

• Monitor server health, performance, and security using appropriate tools.
• Implement security protocols and patches, ensuring compliance with industry standards.

Backup and Disaster Recovery:

• Develop and maintain backup and disaster recovery strategies.
• Test recovery plans to ensure minimal downtime during system outages. Automation and Optimization:
• Implement scripts and automation tools to streamline server administration and improve efficiency.
• Optimize resource utilization for cost-effective server management.

Incident Resolution:

• Provide Level 2 support for server/backup -related incidents.
• Perform root cause analysis for recurring issues and take preventative measures.

Documentation and Reporting:

• Maintain accurate documentation of server configurations, processes, and changes.
• Prepare and present regular reports on server performance, capacity, and potential improvements.

Requirements

• 2+ years of hand-on experience in a system/server engineering focusing on server virtualization (VMware & Hyper-V).
• Strong knowledge of Windows and Linux server environments.
• Strong knowledge of Citrix Technology
• Proficient in networking concepts (DNS, DHCP, TCP/IP) and security best practices.
• Experience with backup (Commvault/Veeam/Metallic) and disaster recovery solutions.
• Scripting skills in PowerShell, or similar for task automation.
• Familiarity with monitoring and performance management tools.
• Skills with Endpoint/Intune will be an added advantage
• Familiar with Incident/Request/Change/Problem Management

Benefits

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.