Executive Housekeeper

1. Oversee the management of Housekeeping operations
2. Oversee the close cooperation with Engineering operations
3. Oversee the exhaustive Preventive Maintenance System and ensure that all qualitative and time related KPI’s are being met
4. Oversees laundry operations
5. Manage staff within the hotel’s organization structure and human resource and hotel policies
6. Communicate regularly with all staff and conduct effective staff briefings
7. Provide a professional, advisory and executive support service to the assigned supervisor to assist in meeting strategic goals
8. Establish systems which monitor the achievement of departmental goals
9. Ensure compliance with business operations and hospitality laws
10. Work with sales to manage the development of new products and services
11. Develop quality management systems
12. Manage the delivery of high quality service to guests
13. Access, use and improve wherever possible, the interaction within the PMS system
14. To plan, direct, control and coordinate the activities of all personnel engaged in the housekeeping division to insure an efficient and profitable service.
15. To establish a Manual on all operations and service
16. To interact with clients in order to obtain first hand experience reports on service as well as culinary standards
17. To ensure high service standards in all areas of responsibility
18. Ensures uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs
19. Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel.
20. Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
21. Manages spring cleaning schedules

Nestled amidst a lush tropical rainforest and inspired by an 18th Century castle in France and located only 45 minutes away from Kuala Lumpur, The Chateau Spa & Organic Wellness Resort is an idyllic haven of well-being boasting expansive views, stretching into the sloping hills and beyond.

Experience lavish luxury at The Chateau Spa & Organic Wellness Resort with impeccable 7-star service upon arrival to plush interiors and an enchanting glasshouse, while indulging in their award-winning spa treatments & sumptuous dining.

Whether it’s for romantic hideaways or intimate gatherings with family and friends, The Chateau Spa & Organic Wellness Resort offers the most memorable luxurious stay.