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OUTLET MANAGER
General duties and responsibilities
1. Manage the day to day operation under the close supervision of the Operations Manager ensuring compliance with set processes and procedures and quality standards
2. Ensure ultimate guest satisfaction based on the following:-
a) Supervising and/or handling the greeting, seating and catering the guests needs and requirements
b) Ensuring proper handling of clients
c) Maximizing guest satisfaction and handling complaints in the smoothest way to ensure excellent reputation of dipndip at all times
3. Masters principles and procedures for personnel recruitment, selection, training, compensation and benefits, applicable labour law and personnel information systems in compliance with the HR Manager
4. Establishes and maintains effective employee relations, keeping motivation high among the team members
5. Monitoring schedules, rotations, replacements and attendance to ensure proper team members compliance with shifts and to minimize turnover
6. Conducts or participates in the regular training of team members as per standards and procedures to meet set targets and objectives
7. Controls and supervises team members grooming, appearance and hygiene
8. Ensures work discipline at all times while promoting team work and trust among all team members, creating a positive work environment
9. Ensures that employees are practicing up-selling techniques during service
10. Assists team members when required at busy periods
11. Ensure that all team members attend work punctually and wear the correct uniform
12. Monitors careful handling of all outlet materials such as but Not limited to operating equipment, kitchen equipment, furniture, bar utensils, kitchen utensils, chinaware, cutleries, glassware, decorative items etc. Applies set procedures and policies for breakage, damaged, chipped or broken material and equipment and ensures their proper disposal
13. Controls all mistakes and take corrective measures in close supervision and under the directives of the Operations Manager
14. Control and supervises the end of month and end of year inventories, monitors stock levels efficiently to prevent loss of opportunities and costly orders.
15. Controls and monitors the daily cash reports by checking the cash, checks, credit cards and signed bills and making sure that copies of bills match with reports
16. Prepares, supervises and monitors all operational reports before being handed over to the Operations Manager
17. Suggests and implements strategies that can lead to increased revenue, after consulting and getting the approval of the Operations Manager
18. Ensures all work is carried out in compliance with health and safety regulations
19. Creates effective cleaning and preventive schedules
20. Performs daily team members briefings
Al Baba Group Sdn Bhd was established since 2012. This company was the master franchisee at Malaysia for dipndip chocolate café. Our café’s concept is a premium dining dessert. During these 8 years establishment, the company has growth with 12 outlets in peninsular Malaysia.
The food and beverages industry is a very fast growing business and the most competitive business that makes a huge income for a country. Every day new tastes are created around the world to meet the needs of people who are always in need of something new.
Therefore, it is compulsory for us to ensure that dipndip chocolate cafe is up to date and enduring in terms of their taste, service quality, pricing, delivery method and so on. We must ensure the existing menu is constantly improvised to sustain global circulation needs. Hence, among the plans underway are to create a few segment of new recipes, a segment of healthy chocolate dessert, ready to eat dessert and many more.
In order to achieve our vision, we are looking forward for a
best workforce. Commitment towards career and team spirit will produce great results. Together we build a bright future.
