Veterinary Clinic Assistant (Bukit Indah)

Responsibilities

• Answer and triage phone calls from clients.
• Check-in clients according to appointment
• Monitor client flow from check-in to discharge
• Manage client's ward visits
• Provide clear and accurate dosing instruction to clients on medicines prescribed by Veterinarians.
• Manage medicine refill requested by client, always refer to Veterinarian for permission to refill.
• Coordinate with veterinary nurse for clinic's order on a weekly basis, keep record and follow-up on pending items.
• Purchase clinic and ward consumables, ordering uniforms and domestic items
• Manage and properly store in-patient property for easy retrieval
• Coordinate clinic's waste and sharp disposal with veterinary nurse, and ensuring practice compliance with waste and sharp items disposal regulations
• Arrange the entire schedule of appointments (outpatient, inpatient, surgical, pet transportation) for each day.
• Manage and prepare invoices, update the cash register and get ready the important assignments for the next day.
• Manage the Medical Suite system
• Work patiently with distressed, frustrated or disgruntled clients.

Requirements

• Diploma in Animal Health and Production or Certificate in Veterinary Nursing
• STPM holders may be considered
• Experience working with animal is beneficial
• Effective communication skills
• Sound judgment and discretion when handling confidential information and documents
• Good communication skills
• Love, patience and compassion for animals
• Ability to handle and interact with animals
• Organizational skills
• Manual dexterity