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- Contribute to the development of Information Management strategy and policies
- Design and implement short- and long-term strategic plans and roadmaps to make certain Infrastructure capacity meets existing and future requirements. Play a leading role in translating business and strategic objectives to technology solutions.
- Develop, implement, and maintain policies, procedures, and associated training plans for Infrastructure resource administration and appropriate use.
- Oversee and assure adherence to ITIL and other best practice frameworks adopted by the business, including maintenance of inventory, life cycle management, change management and related documentation.
- Ensure ICT Services and its associated processes meet internal and external agreed KPI’s and SLA’s
- Undertake a leading role in Departmental Project Management; overseeing the teams project pipeline, writing business cases, proposals, specifications and PID’s in concert with, and supported by the Project Management Office (PMO)
- Lead the development of the ICT Services teams and maintain strong, positive relationships across the organization
- Inspect and monitor the use of ICT Technologies and regularly report on effectiveness and efficiency
- Control budget and report on expenditure
- Provide Line Management and leadership to members of the ICT Services Teams
- Manage tenders – Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
- Monitor and report on operational and technical risks
- Assist in building relationships with vendors and creating cost-efficient contracts
- Other duties may be required as directed by the Management.
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