Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Executive, Virtual Banking (Inbound - Contact Centre)

Salary undisclosed

Apply on

JobStreet
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Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.

Location: Menara Glomac, Kelana Jaya.

Rotational shifts/days: 8:00 AM - 12:00 AM

Duration: 1-year Fixed Term Contract

KEY RESPONSIBILITIES

  • Handle inbound telephone interaction for Conventional and Islamic Bank customers.
  • Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
  • Provide correct information and resolve problem efficiently within time frame.
  • To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
  • Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
  • Handling Customer Complaints
  • Complete daily logs/reports for reporting
  • Undertake and administrative task delegated by Team Leader/Supervisor.
  • Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
  • Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.


SKILLS/KNOWLEDGE

  • Bachelor’s Degree in any field (fresh) or SPM/Diploma holder with an experience.
  • Possess working experience in Financial Services Industry or Contact Centre is an added advantage.
  • Excellent command in English and Bahasa Malaysia (Spoken & Written).
  • Ability to converse in Mandarin or Cantonese is an added advantage.
  • Interpersonal skills in handling / attending to customer’s complaint at point of contact.
  • General knowledge in complaint management, banking policies and regulations.
  • Customer centric and a strong team player.
  • Must be able to work on shifts, weekends & Public Holidays.
  • Fresh Graduate are welcome to Apply!
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