Theme Park Assistant

Role: Theme Park Assistant (Luge Operator)

Location: Persiaran Gamuda Gardens, Rawang,

Department; Operations

Reporting to: Luge Supervisors & Operations Manager

Job Description

Key Tasks: -

• To assist visitors and guests on the Luge and Chairlifts as per required standards and process.
• To ensure that the needs of the guests are given priority at all times and customer service is maintained to a high professional standard.
• To have the required product knowledge on the activities and services Skyline Luge Kuala Lumpur offers.
• To ensure that all daily duties are carried all activities are ready for service at the required times.
• To assist Skyline Luge Kuala Lumpur to achieve budgeted profitability in all areas of the operation, e.g. to promote other areas of our operation.
• To maintain all standards of safety, security, hygiene and administration to all applicable legislation levels.

Main Responsibilities:

• Responsible for quality guest service within the Activities Department.
• Demonstrate the use of Luge Carts to all riders and ensure they are attempting the track most suitable to their abilities.
• Operate the Chairlift at the Top and Bottom stations (load and unload rides) ensuring staff and customer safety, managing luge cart return and provide a high level of customer service at these stations.
• To operate all activities within departmental guidelines to a highly professional and motivated level.
• To ensure all Health and Safety requirements are attained to the highest-level including Fire and Hygiene.
• To maintain and promote the standards of acceptable behavior at all times.
• To ensure adequate security awareness at all Activities Department outlets are maintained to the highest level.
• To assist in any other area as and when directed by the Duty Manager or direct supervisor.
• Daily preparation of the Activities Department for service, maintain resource stock levels, complete cleaning and end of service duties.
• Deal quickly and correctly with any guest complaint within established parameters. To act as the Photo booth Cashier and ensure competent cash/cheque/credit card handling procedures are strictly adhered to.

• To be responsible for meeting and promoting established Health and Safety policies and practices.
• To be responsible for the completion of approved workplace Health and Safety documentation.

• Ensuring recycling and waste management practices are carried out where possible.

Requirements:

• Minimum SPM or equivalent. Candidates with a Diploma or Degree in Tourism Management are encouraged to apply.
• Able to converse and read Malay and English.
• Excellent Customer Service Skills.
• Fit and able to handle heavy luge carts.
• Must be flexible with work schedule including weekends, holidays, and evenings.
• The ability to cope well under pressure in an outdoors environment.
• Reliable and able to work unsupervised.
• Able to strictly follow procedures.
• Able to work in a team.
• Attention to detail – particularly with regards to safety standards and procedural requirements