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Customer Service (Setia Alam)

  • Full Time, onsite
  • Romanee Conte Estate Management Sdn Bhd
  • Setia Alam, Malaysia
Salary undisclosed

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Job Description:

  • Respond promptly to incoming calls and emails from guests.
  • To update the reservation system with accurate guest information.
  • Provide detailed information about available rooms, rates, and amenities
  • Handle requests to modify existing reservations, including date changes and room types.
  • Check availability and update reservation details as needed.
  • Address customer complaints or issues promptly and professionally.
  • Coordinate with other departments to ensure requests are fulfilled.
  • Ensure customer satisfaction by addressing any concerns or questions after the initial call.

Job Responsibilities:

  • Diploma/Bachelor's Degree in any field with outstanding academic performance or equivalent industry experience
  • Good written and spoken communication in English, Bahasa, and Chinese.
  • Able to accept shift arraignment, weekends, and Public Holidays.
  • 6-day work week.
  • Training provided by company
  • Willing to work in Setia Alam.

Benefits:

  • Free Parking.
  • Company iPhone, Laptop & Working Equipment provided.
  • Uniforms provided.
  • EPF, SOCSO, EIS & HRDF contributions were provided.
  • Annual leave, medical leave, and compassionate leave are provided.