Customer Service (Setia Alam)
Salary undisclosed
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Job Description:
- Respond promptly to incoming calls and emails from guests.
- To update the reservation system with accurate guest information.
- Provide detailed information about available rooms, rates, and amenities
- Handle requests to modify existing reservations, including date changes and room types.
- Check availability and update reservation details as needed.
- Address customer complaints or issues promptly and professionally.
- Coordinate with other departments to ensure requests are fulfilled.
- Ensure customer satisfaction by addressing any concerns or questions after the initial call.
Job Responsibilities:
- Diploma/Bachelor's Degree in any field with outstanding academic performance or equivalent industry experience
- Good written and spoken communication in English, Bahasa, and Chinese.
- Able to accept shift arraignment, weekends, and Public Holidays.
- 6-day work week.
- Training provided by company
- Willing to work in Setia Alam.
Benefits:
- Free Parking.
- Company iPhone, Laptop & Working Equipment provided.
- Uniforms provided.
- EPF, SOCSO, EIS & HRDF contributions were provided.
- Annual leave, medical leave, and compassionate leave are provided.
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