Customer Service Representative -Bank | Nov Intake | up to 4.5k
RM 3,800 - RM 4,500 / month
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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
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Responsibilities:
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any mis-selling
Requirements:
- Graduate / SPM with minimum of 2 years’ experience.
- Fresher or with 1-2 years of experience
- Excellent communication skills in written and verbal English
- Basic computer skills (English C1 level)
- Strong service orientation
- Willingness to learn additional products
- Experienced in upselling will be an added advantage
C. Additional Details
- Permanent job (directly under employer)
- Staffs shall be confirmed earlier than their probation period (Based on performance
- Commission range within RM3000 - RM4000
- High chance to be transferred to Live Chat Department and other internal roles such as Team Leader, etc.
- Free shuttle bus from LRT Bukit Jalil to the working location
- Medical insurance, which can be shared with parents / spouse
- Annual leave - 31 days
- Low parking rate - RM7.30/day
- Normal working hours for first 2 - 3 months (Training Period)
- Internal career fair will be held frequently
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,800.00 - RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Commission pay
- Overtime pay
Application Question(s):
- Availability to join
- Would you be able to attend physical interview in Bukit Jalil ?
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