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SENIOR CUSTOMER SERVICE (LOGISTICS)

RM 4,500 - RM 5,000 / Per Mon

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Managing the customer service department and ensuring that all employees are performing their duties effectively.

  • Providing leadership to the customer service team by setting a good example for other employees.
  • Ensuring that all customers have a positive experience when interacting with the company by handling issues in a timely manner.
  • Overseeing the training of new employees to ensure they are able to perform their jobs effectively.
  • Ensuring that all customer service representatives have the tools they need to do their jobs efficiently and effectively.
  • Providing feedback to supervisors regarding employee performance in order to help them improve their work.
  • Monitoring customer satisfaction levels to identify trends or problems with customer service quality.
  • Creating and maintaining a database of customer information such as contact information and purchase history.
  • Acting as a liaison between customers and management to resolve problems or concerns.

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Job Type: Full-time

Pay: RM4,500.00 - RM5,000.00 per month