Branch Manager
- Full Time, onsite
- SSF Sdn Bhd
- Kuala Lumpur Management - Store (Retail & Consumer Products) Full time RM 4, Malaysia
Salary undisclosed
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Due to our rapid expansion, we are looking for talented individuals like you to fill the positions below!
WORK LOCATION:
Position: Branch Manager
Are you ready to lead a team, drive sales, and ensure a top-notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!
Employment Type: Full-time
What You’ll Do:
As our Branch Manager, you’ll play a crucial role in ensuring the smooth operation and success of our store. Your responsibilities will include:
- Recruit, train, and develop a high-performing team, including sales associates and support staff.
- Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
- Manage staff schedules to ensure optimal coverage during peak times and special events.
- Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
- Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
- Ensure exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
- Monitor customer feedback and implement improvements to elevate the shopping experience.
- Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
- Maintain well-stocked shelves and manage inventory levels to meet customer demand.
- Implement and enforce store policies, procedures, and safety standards.
- Ensure compliance with company guidelines and regulatory requirements.
What We’re Looking For:
- Education: A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.
- Experience: At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.
- Leadership: Strong leadership skills, with the ability to motivate and manage a diverse team.
- Customer Service: Excellent interpersonal skills and a commitment to providing outstanding customer service.
- Product Knowledge: Familiarity with furniture products and trends is a plus.
Why Join Us?
- Impact: Be at the forefront of our store’s success and customer satisfaction.
- Growth: We offer opportunities for professional development and career advancement.
- Environment: Work in a supportive, dynamic, and customer-focused environment.
- Benefit: Medical benefit, personal accident insurance, staff purchase discount, attractive sales commission
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