SALES COORDINATOR CUM CUSTOMER SERVICE

TCW is one of the leading industrial knife manufacturers and trusted brands in Malaysia.

We supply high-quality industrial knives to various industries, and our goal is to help our customers effectively improve the efficiency of their production lines.

TCW has established in 1993 and incorporated on 1999 as a private limited company.

With the decades of experience, we helped more than thousands of our customers solve all their concerns and problems about their industrial knives, including provided them with our finest and quality sharpening services.

As today, by supplying our premium products and services, we have also successfully established a solid reputation amongst our customers.

Our customers range are from various industries, such as packaging industries, cartons, paper cores, paper mills, tapes and labels, food, plastics, steel, gloves, etc.

As we move towards to a greater achievement, we need a team which is both intelligent and brave, with each member playing to their strengths and demonstrating their unique qualities and abilities.

Together, we learn and earn, opportunities come to those who are prepared.

If you are well prepared, you are the one who we are looking for, let's learn and earn !

In this position, you re responsible to handle the following tasks :

1) The interface between sales team, production team and customers

2) Responsible for order processing to ensure timely delivery as per agreed schedule with customer.

3) Represent our company products to various of industries

4) Service our existing customer including follow up customer feedback, ensure customer’s request and enquiries are well attended.

5) Respond to customer inquiries by phone promptly and professionally.

6) Identity new potential customer and develop new sales opportunities & strategies

7) Undertake other tasks as assigned by management.

• Candidates must possess at least SPM level of education / Diploma
• Minimum of 1 year working experience as customer service would be an added advantage.
• Must be computer literate and having good interpersonal and communication skills
• A good personality such as responsible, hardworking, independent, good communication skills, and willing to learn.
• Able to write and communicate in Chinese, English and Malay. Chinese would be an added advantage as the role requires dealing with Mandarin speaking customers.
• Working days : 5 days per week