Warranty Officer (Volvo Glenmarie)

Join Our Team as Warranty Officer!

Location: Volvo (Federal Auto Cars) Glenmarie

About the Role:

We are seeking a meticulous and dedicated Warranty Officer to manage warranty controls and oversee claim procedures, ensuring minimal warranty rejections. This role is crucial in maintaining our standards of service excellence and efficiency.

Job responsibilities:

• Process warranty claims on a timely basis.
• Process all warranty paperwork to ensure proper documentation.
• Monitor and ensure that the quality of the claims submitted are able to make good on the claims.
• Escalate warranty claim discrepancies to HQ Warranty in order to minimize leakages.
• Monitor warranty debtors to ensure timely collection of payment within provisioning policy.
• Verify payments from the Principal in order to ensure proper collection book-keeping.
• Conduct monthly disposal of warranty parts, maintaining compliance with principal policies and managing storage space efficiently.
• Ensure compliance to aftersales policies and processes to minimize leakages and optimize efficiency.
• Assist with additional duties as assigned by the Manager to support team and operational needs.

Requirements:

• Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma/Degree in Automotive/ Mechanical Engineering or equivalent.
• Preferably 2 years of working experience in warranty administration, automotive service and repair or related field.
• Possess strong self-discipline, time management skills, able to work in a team with a positive attitude towards learning.
• Able to work under a fast-paced environment.

What We Offer:

• Health & Wellness: Comprehensive medical benefits and insurance coverage.
• Career Development: Ample opportunities for professional growth and advancement.
• Performance Rewards: Branch incentives based on collective performance.

Apply Today!

Join us in driving excellence in automotive service. Submit your resume detailed with expected salary and a recent photograph to us and become a pivotal part of our team.