Practical Trainee / Intern (IT Helpdesk)
- Internship, onsite
- Tokio Marine Insurans (Malaysia) Berhad
- Kuala Lumpur City Centre, Malaysia
Salary undisclosed
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Responsibilities
- To handle all the incoming requests / issues reported by the users (via platforms such as email / call / whatsapp).
- To create a ticket (incident / service request) by documenting the reported requests / issues in the ticketing system for further processing.
- To be the co-ordinator / bridge among the resolving teams and users and providing regularly updates when necessary.
- To monitor and follow up on the backlog tickets with the respective tickets’ owner or resolving teams.
- To distribute and deliver the regular reports (weekly / monthly) to the management.
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