Service Coordinator

Key Responsibilities:

Client Management:

• Serve as the primary point of contact for clients, promptly addressing inquiries and resolving service-related issues.
• Develop and maintain strong relationships with clients to understand their needs and expectations.

Scheduling and Coordination:

• Schedule and coordinate services, ensuring timely and efficient delivery.
• Communicate service schedules and updates to clients and inter-related departments
• Monitor service delivery to ensure adherence to schedules and quality standards.

Service Provider Management:

• Coordinate with Inter-related departments to ensure they have the necessary information and resources to perform their duties.
• Address any issues or concerns service providers raise and work towards timely resolutions.

Quality Assurance:

• Monitor service delivery to ensure high standards of quality and customer satisfaction.
• Collect feedback from clients and service providers to identify areas for improvement.
• Implement and follow up on quality improvement initiatives.

Administrative Duties:

• Maintain accurate records of service delivery, client interactions, and feedback.
• Prepare and submit reports on service activities, performance metrics, and client satisfaction.
• Assist with the development and implementation of service policies and procedures.

Problem Solving:

• Identify and address any issues or conflicts that arise during service delivery.
• Proactively seek solutions to improve service efficiency and effectiveness.

Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Experience:
  • Minimum of 1 year of experience in a customer service, coordination, or similar role.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using scheduling and CRM software.
  • Problem-solving and conflict-resolution abilities.
• Attributes:
  • Detail-oriented and proactive.
  • Customer-focused with a commitment to delivering high-quality service.
  • Ability to work independently and as part of a team