SALES ASSISTANT

Job Title: Sales Assistant

Department: Sales

Location: Pasir Mas, Kelantan

Employment Type: Full-time

Job Responsibilities:

1. Sales Target Achievement:

• Meet or exceed sales targets set by management through proactive client acquisition and retention.
• Generate new leads and expand the client base in the printing and merchandise industry, including SME, government, private sector or corporate, and educational sectors.

2. Client Relationship Management:

• Build and maintain strong relationships with clients to understand their needs and offer the best printing solutions.
• Provide exceptional customer service, ensuring satisfaction throughout the sales process, including post-sales follow-ups.

3. Consultative Selling:

• Offer expert advice on printing products and services, such as marketing materials, merchandise, corporate gifts, banners, and custom printing solutions.
• Conduct product presentations and demonstrations for potential clients to showcase NTS Printing's capabilities and services.

4. Market Analysis and Strategy Development:

• Analyze market trends, competitor activities, and customer feedback to develop sales strategies that align with current industry demands.
• Collaborate with the marketing team to develop promotional campaigns and marketing materials.

5. Quotations and Proposals:

• Prepare detailed quotations and proposals based on client requirements, including pricing, project timelines, and delivery schedules.
• Negotiate contracts and close deals efficiently while ensuring profitability for the company.

6. Team Collaboration:

• Work closely with the design, production, and customer service teams to ensure that client orders are fulfilled accurately and on time.
• Provide feedback and insights to the management team to improve products, services, and customer experiences.

Job Requirements:

• Education: Diploma or Bachelor's Degree in Marketing, Business, or a related field.
• Experience: At least 2 years of experience in sales, preferably within the printing, advertising, or promotional products industry.
• Knowledge:

o Strong understanding of printing processes, materials, and technologies (e.g., inkjet printing, offset printing, digital printing, screen printing).

o Knowledge of market trends in printing, merchandise, and corporate gifts.

• Language Proficiency:

o Excellent verbal and written communication skills in Bahasa Malaysia and English.

Skills & Competencies:

1. Sales Skills:

• Proven ability to achieve sales targets and close deals in a competitive environment.
• Skilled in prospecting, lead generation, and client retention.

2. Consultative Approach:

• Ability to understand client needs and provide tailored printing solutions that address their specific challenges.

3. Negotiation Skills:

• Strong negotiation and persuasion skills to secure favorable contracts and maintain client satisfaction.

4. Customer-Centric Focus:

• Ability to build long-term relationships with clients through excellent service and problem-solving abilities.

5. Communication & Presentation:

• Confident in presenting and pitching products and services to different client segments.
• Ability to convey technical information about printing processes in a clear, concise manner.

6. Time Management & Organization:

• Strong organizational skills with the ability to manage multiple projects simultaneously and meet tight deadlines.

7. Technical Literacy:

• Proficiency in using sales management software (e.g., CRM systems), Microsoft Office Suite (Word, Excel, PowerPoint), and basic design tools.

8. Problem-Solving:

• Capable of handling complex client requirements and providing creative solutions that meet their needs.

Benefits:

• Competitive salary with commission-based incentives.
• Opportunities for career advancement within a growing company.
• Professional development and training programs.

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 1 year (Preferred)