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Mandarin Customer Service (Monday To Friday No Midnight Shift)

RM 3,000 - RM 3,600 / Per Mon


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Shipment Validation: Search and verify shipment details in the system.

Document Management: Organize and label shipping documents received via email.

Accuracy: Ensure document types are correct and properly categorized.

Additional Responsibilities: Handle other tasks as directed by the supervisor.

Efficiency: Maintain streamlined organization and precise document processing.

Order Support: Assist customers with online orders and offer prompt help via phone and email.

Data Security: Process payments and handle confidential information, ensuring customer data protection.

Brand Loyalty: Proactively address issues to protect the client's brand and maintain customer loyalty.

Escalation: Escalate urgent matters through the proper channels when necessary.

Continuous Improvement: Work with the team to enhance customer support, stay updated through training and ongoing learning.

  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge