Restaurant Floor Service Crew (Waiter/ Waitress)

The job scope for a restaurant floor service crew involves a range of responsibilities related to providing excellent customer service, maintaining a clean and welcoming dining environment, and ensuring the smooth operation of the front-of-house. Here is an overview of the key duties:

1. Customer Service:

Greet and welcome guests, providing a positive first impression.

Assist with seating arrangements and guide guests through the dining experience.

Address customer inquiries, concerns, and special requests with professionalism and courtesy.

2. Order Taking:

Take and relay customer orders to the kitchen accurately.

Answer questions about the menu, provide recommendations, and inform guests about daily specials.

3. Table Maintenance:

Set up tables before service and ensure they are clean and properly arranged.

Clear tables efficiently, removing used dishes and resetting for the next guests.

4. Food and Beverage Service:

Serve food and beverages to guests promptly and accurately.

Coordinate with the kitchen and bar staff to ensure timely delivery of orders.

5. Upselling and Promotion:

Promote menu items, specials, and promotions to increase sales.

Upsell additional items or suggest complementary offerings to enhance the dining experience.

6. Payment Processing:

Process customer payments accurately and efficiently.

Handle cash, credit card transactions, and provide change as needed.

7. Cleanliness and Organization:

Maintain a clean and organized dining area, including tables, chairs, and floor.

Monitor restroom cleanliness and promptly address any issues.

8. Team Collaboration:

Communicate effectively with kitchen staff, bartenders, and other service crew members.

Collaborate with colleagues to ensure seamless service and guest satisfaction.

9. Reservation Management:

Manage restaurant reservations, including seating arrangements and timing.

Keep track of table availability and communicate effectively with the host/hostess.

10. Knowledge of Menu and Specials:

Stay informed about the menu, daily specials, and any changes. Provide accurate and detailed information to guests regarding ingredients, preparation methods, and allergens.

11. Adherence to Health and Safety Standards:

Follow health and safety regulations, including food handling and hygiene practices. Promptly address and report any safety concerns.

12. Handling Guest Feedback:

Collect and relay guest feedback to management. Address customer complaints professionally and seek solutions to ensure guest satisfaction.

13. Sales Reporting:

Report sales figures and contribute to performance evaluations as required.

The restaurant floor service crew plays a pivotal role in creating a positive and enjoyable dining experience for guests. Their responsibilities involve a combination of customer interaction, order coordination, teamwork, and maintaining a clean and organized dining environment.

Job Types: Full-time, Part-time, Permanent, Fresh graduate

Pay: From RM1,800.00 per month

Benefits:

• Flexible schedule
• Free parking
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus
• Tips
• Yearly bonus

Language:

• English (Required)