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IT Customer Support

RM 4,000 - RM 6,500 / month

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Responsibilities:

1. As L1 support engineer, be responsible for the technical support and resolution of customer cloud problems. Including but not limited to daily consulting issues, technical issues and troubleshooting.

2. As L1 support engineer and the back-end team, track key customer needs and bugs, and cooperate with the production and research team to promote product optimization and implementation.

3. Use Cloud inspection and diagnostic tools to help customers avoid potential risks of online key systems.

Requirements:

  • 1-2 years (or more than 5 years) of experience in development, operation and maintenance/service support/solutions in the cloud computing industry or IT-related industries.
  • Understand Linux/Windows operating system, network and TCP/IP protocol, familiar with at least one database (MySQL/MongoDB/Redis/PostgreSQL/SQL Server, etc.).
  • Able to troubleshoot and solve difficult technical problems
  • Able to optimize business architecture on the cloud and solve vertical fields
  • Able to assist customers to complete the implementation of technical architecture based on cloud environment.
  • Proficient in both English and Mandarin. (Spoken and Written)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM4,000.00 - RM6,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Experience:

  • IT support: 1 year (Preferred)
  • Linux/Windows: 1 year (Preferred)
  • Cloud: 1 year (Preferred)

Language:

  • Mandarin (Preferred)