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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

CUSTOMER SERVICE _MANDARIN

RM 3,600 - RM 4,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Work Location: Kelana Square Business Center, Petaling Jaya

Work Time : 7.00am - 4.00pm

Required: Mandarin spoken, age 30 - 40 (Malaysian)

Industry: Medical

The Customer Success Specialist is the heart of our client-focused operations, ensuring a positive and seamless experience for individuals and organizations receiving our services. This role combines exceptional communication, scheduling, and administrative support with a consultative sales approach. You'll work closely with practitioners to enhance client satisfaction, facilitate treatment plans, and promote long-term client relationships, ultimately contributing to increased revenue.

Key Responsibilities/Client Engagement & Scheduling

  • Liaise with clients, healthcare practitioners, and case managers to schedule, reschedule, and manage appointments efficiently.
  • Conduct initial client assessments, gathering essential information to understand their needs and goals.
  • Facilitate smooth onboarding for new clients, providing clear guidance and support.
  • Maintain accurate booking and client records in the system, ensuring data integrity.

Client Retention & Growth

  • Proactively follow up with clients after their initial appointments, seeking feedback and understanding their needs.
  • In collaboration with our practitioners' recommendations, identify and suggest additional services or extended treatment plans that would benefit the client's well-being.
  • Respond to inquiries from potential new clients, providing information about our services, and aligning their needs with appropriate solutions.
  • Proactively reach out to potential clients identified through case managers or healthcare provider referrals.
  • Build strong relationships with clients, fostering loyalty, trust, and the potential for referrals.

Collaboration & Coordination:

  • Collaborate closely with healthcare practitioners, case managers, and relevant stakeholders to align service delivery.
  • Coordinate bulk services and scheduling, ensuring a smooth and efficient process.
  • Proactively communicate any scheduling changes, delays, or potential issues that may affect the client experience.

Funding & Administration

  • Collaborate with case managers to verify funding availability for clients' services.
  • Process relevant paperwork, invoices, and administrative tasks with accuracy.

Job Types: Full-time, Permanent

Pay: RM3,600.00 - RM4,000.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Required)

Language:

  • Mandarin (Required)
  • Bahasa (Preferred)
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