Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Success Specialist

RM 3,000 - RM 5,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Job Title: Customer Success Specialist (CSS)
Location: Penang
Employment Type: 12 month contract (renewal contract)

About the Role:
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Success Specialist (CSS). In this role, you will be the first point of contact for customers using our client's online shopping platform, responding to their queries and managing their concerns through inbound phone calls and emails. Your ability to represent the brand in a professional, empathetic, and positive manner is essential.

Key Responsibilities:

  • Serve as the primary point of contact for customers, providing support through inbound calls and emails.
  • Assist customers in placing online orders, resolving inquiries, and managing concerns with a professional attitude.
  • Ensure the confidentiality and security of customer payment and personal information during transactions.
  • Identify and escalate priority issues through appropriate channels.
  • Collaborate with team members to continuously improve the customer support experience.
  • Stay updated on product knowledge, attend training sessions, and contribute suggestions to enhance service quality.
  • Meet all performance metrics set by the company and adhere to established policies and procedures.

Qualifications:

  • Education: Bachelor’s Degree or Diploma in any discipline.
  • Language Proficiency: Must have B2 level English & Mandarin proficiency (reading, writing, speaking, and comprehension).
  • Experience: Minimum of 6 months of experience in customer support (fresh graduates with relevant degrees are welcome to apply).
  • Preferred Experience: Call center experience is advantageous but not required.

Skills Required:

  • Strong customer service orientation with a focus on delivering results and solutions.
  • Active listening skills with the ability to manage customer expectations professionally.
  • Emotional intelligence and the ability to remain calm under pressure.
  • Excellent reasoning, analytical, and critical thinking skills.
  • Proficiency in Microsoft Windows and Microsoft Office; typing speed of 40 wpm with 90% accuracy.
  • Ability to thrive in a fast-paced environment, accept feedback, and continuously strive for improvement.

Why Join Us?

  • Be part of a customer-centric team that values responsibility, quality, and a passion for excellence.
  • Opportunity for continuous learning and growth within a dynamic environment.
  • A chance to contribute to the brand’s success and positively impact customer experiences.

How to Apply:
Interested candidates can apply by applying through this job portal or email directly at [email protected]. We look forward to hearing from you!

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Penang Hill: Reliably commute or planning to relocate before starting work (Preferred)

Location:

  • Penang Hill (Preferred)
Similar Jobs