IT Support Engineer
Salary undisclosed
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- Provide first-line desktop support and swiftly address end user inquiries.
- Troubleshoot issues related to end user platforms and manage end user relationships.
- Respond quickly to incidents, investigate causes, and resolve problems, ensuring timely communication with all stakeholders.
- Handle service requests and maintain system configurations, adhering to agreed service levels and documenting procedures.
- Participate in the implementation and upgrading of end user platforms.
- Coordinate with vendors for timely hardware replacement and manage software distribution and patch updates.
- Oversee asset management, including updates to asset records.
- Manage user accounts, including password setups, resets, and deletions.
- Administer local servers to support software distribution and patch management.
- Ensure project deliverables meet service level agreements and suggest improvements as necessary.
- Develop and maintain facility management standards to ensure consistent operations across teams.
- Provide regular progress reports to management.
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