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Urgent Hiring - Banking Call Centre | Rotational-KL (Fresh Grad/Exp) P7

  • Full Time, onsite
  • Agensi Pekerjaan Achieve Career Consultant (M) Sdn Bhd (JTKSM 579)
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed

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Job Highlights:

  • Basic Salary + Allowances + Annual Bonus
  • Banking Call Centre Environment (Rotational Shifts)
  • Must be fluent in English
  • Day Shift / Night Shift (Rotational shift)
  • 5 Days working, 2 days off (Rotational)
  • Training will be provided
  • Work From Office (WFO)
  • Virtual interview
  • Accessible by Public Transport
  • Fresh Graduate are welcome to apply
  • Mandarin speaker are welcome to apply

Job Responsibilities:

  • Working in a contact centre environment and handling multiple calls from our customers.
  • Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
  • Taking ownership to complete necessary research and customer follow-up or alternatively directing the customer to the appropriate department for resolution.
  • Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
  • Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

Job Requirements:

  • MINIMUM DIPLOMA with at least 2 years of working experience in Customer Service or Call Centre
  • SPM candidates MUST have atleast 5 years experience.
  • Not a job hopper candidates
  • Fresh graduates are welcome to Apply (Degree or Above)
  • Possess excellent command of English
  • Flexibility to work on shift duties (including weekends and public holidays).

HOW TO APPLY

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  • Current/ Last drawn salary
  • Notice period
  • Expected salary

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