Customer Service Executive

Job Title: Customer Service Executive

Location: Subang Jaya, Selangor

Department: Customer Service

Reports to: Country Head

Company Overview:

Greenlam Industries Sdn Bhd is a leading in high-quality laminates, decorative veneers, and other surfacing solutions. We are dedicated to innovation, sustainability, and providing exceptional products and services to our customers worldwide.

Job Summary:

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. The ideal candidate will have a passion for delivering excellent customer service, a strong understanding of our products, and the ability to resolve customer inquiries efficiently and effectively.

Key Responsibilities:

1. Customer Interaction:

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

· Provide detailed product information and resolve customer complaints and issues.

· Maintain a positive and empathetic attitude toward customers at all times.

2. Order Processing:

· Process customer orders accurately and efficiently.

· Coordinate with the sales and logistics teams to ensure timely delivery of products.

· Handle order modifications, cancellations, and returns as necessary.

3. Record Keeping:

· Maintain detailed and accurate records of customer interactions and transactions.

· Update customer information in the company's database.

· Prepare regular reports on customer service activities and trends.

4. Product Knowledge:

· Develop a deep understanding of Greenlam Industries’ products and services.

· Stay updated with new products and industry trends to provide accurate information to customers.

5. Problem Resolution:

· Identify and escalate priority issues to the appropriate teams.

· Follow up with customers to ensure their issues are resolved to their satisfaction.

· Implement feedback from customers to improve service processes.

6. Collaboration:

· Work closely with the sales, marketing, and production teams to ensure a seamless customer experience.

· Participate in team meetings and training sessions.

Qualifications:

· Required SPM or Diploma in Business Administration, Marketing, or a related field.

· 1+ years of experience in customer service or a similar role.

· Excellent communication skills, both written and verbal.

· Strong problem-solving abilities and attention to detail.

· Proficiency in Microsoft Office Suite and customer service software.

· Ability to work independently and as part of a team.

· Strong organizational and multitasking skills.

Preferred Qualifications:

· Advanced if experience in the manufacturing or construction industry.

Key Competencies:

· Customer-focused attitude.

· Strong interpersonal skills.

· Ability to handle stressful situations with professionalism.

· Adaptability and willingness to learn.

Working Hours:

· Monday to Friday

8.00am – 5.00pm

· Alternative Saturdays

8.30am – 12.00pm

Preferred Language

· Chinese

How to apply:

Interested candidates are invited to send their resume to

Greenlam Industries Sdn Bhd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.