Sales Support Executive with commission

Duties and Responsibilities:

• Handle all incoming enquiries and to reply efficiently based on company’s products.
• Answer all incoming calls promptly and professionally.
• Ensure all customers’ queries are well-investigated and resolved.
• Conduct informative service briefing to customers.
• To collect feedback from customers on the services level and reports to the Head for improvement.
• Take ownership of complaints and queries of the customers and proactively following through to resolution.
• Ensure that all customers’ queries are well-investigated and resolved.
• To ensure quality and efficient service provided to all customers at all times.
• Ensure total customer satisfaction at all times.
• To perform any other related duties according to the operational needs from time to time.
• Able to communicate in Chinese (Mandarin) or other dialect.