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Job Description:
- Expertise in OTA platforms.
- Manage front office processes, including check-in/check-out, reservation requests, changes, and cancellations received via phone, email, or third-party platforms, ensuring attentive, courteous, and efficient customer service at all times.
- Produce and verify daily reports, ensuring the accuracy of the previous day’s reservations and sending confirmations.
- Assist in the daily auditing of sales and operational transactions.
- Handle reservations through various channels, such as WhatsApp, email, and telephone, and address all guest inquiries and concerns.
- Perform certain operational tasks.
- Complete ad-hoc tasks assigned by supervisors or the Head of Department (HOD).
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