Customer Service Officer

Key Responsibilities:

• Attend to customer phone enquiries and complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Direct customer inquiries to the appropriate PIC within the organisation and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude to ensure customer satisfaction.
• Keep records of customer interactions, transactions, comments, and complaints.

Requirements:

• Minimum diploma in any Science subjects. Opportunity to be transferred to a role in our core lab at a later stage if you are a graduate in Medical Lab related fields.
• No experience is required, and any prior experience in a similar role is a plus.
• Strong verbal communication skills in English and Malay.
• Customer orientation and ability to adapt/respond professionally to different types of characters.
• Basic computer skills, including proficiency in Microsoft Office.
• Able to work from office (PJ) on a shift basis (monthly roster).
• Performance incentive provided