Regional Talent Acquisition Executive

OVERALL RESPONSIBILITIES:

• Provide support to ASEAN Regional Talent Management (TM) Head and Regional Talent Acquisition Supervisor to drive the implementation of talent acquisition strategies and policies for contact center businesses within Transcosmos ASEAN (TC ASEAN).
• Administer and monitor data analytics of talent acquisition within TC ASEAN’s contact center businesses.
• Support the implementation strategies of talent acquisition, on boarding, succession and retention programs and processes across contact center businesses of TC ASEAN.
• Perform other duties as assigned by and ASEAN Talent Management Head & Regional Talent Acquisition Supervisor.

PRINCIPAL RESPONSIBILITIES

• Working with the R-TA Supervisor, execute, implement and continuously improve robust and strategic talent acquisition efforts for TC ASEAN.
• Responsible for the R-TA analytics function including researching and presenting assigned data, developing ad hoc reports or metrics, assisting in implementation of human resources programs and ensuring reports are fully compliance with guidelines.
• Analyze data to derive trends within TC ASEAN contact center business to provide insights into process improvement and initiatives.
• Use statistical methods to analyze data and generate useful business reports.
• Actively monitor and manage risks in the execution of all talent acquisition and retention related initiatives to ensure compliances with TC ASEAN and TCI regulatory and policies

ETHICAL RESPONSIBILITIES

• Always be guided by TCI’s group mind-set and values
• Willing to take instructions and feedbacks while improving oneself
• Maintain appropriate professional boundaries
• Continuously strive to keep abreast of the new developments, concepts and practices essential to providing the highest-quality services to TC ASEAN’s employees
• Use truth, fairness and integrity to guide all professional decisions and relationships
• Show respect for counterparts, management team, fellow colleagues and others
• Uphold a professional image through conduct and appearance
• Always “seek to understand” to ensure the outcomes delivered are relevant and significant to the talent acquisition & retention within TC ASEAN.

REQUIRED EXPERIENCES

• Analytical skills: the ability to emphasize a logical, rational approach to tackling new ideas, sorting information, and discovering creative solutions from data analysis.
• Data visualization skills: the ability to identify or uncover patterns, correlations and trends from data and crafting the right visuals to deliver insights to stakeholders
• Computer skills: capable to utilize functionality of MS Office (advance Excel, PowerPoint & Word) and Google (Drives, Forms & Spreadsheets) to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent problem solving skills: respond quickly and appropriately to talent acquisition & retention related challenges: follow up in a timely manner on issues not immediately resolvable
• Excellent report, presentation and analytical skills.
• Excellent English written and verbal communication skills
• High attention to detail
• Excellent organization skills - able to prioritize
• Able to work as a team and willing to support others with a wide range of tasks
• Self-motivated, quick to learn and willing to develop new skills
• Experience and exposure from Talent Acquisition/Agency Recruitment/HR areas.
• Experience in data analytics and process improvements

DESIRABLE

• Experience in BPO industry
• Knowledge and exposure of acquiring and retaining talents within contact center/business process outsourcing.