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- Create work orders for the service team, outlining the necessary repairs or maintenance.
- Track the status of repairs and update customers on the progress.
- Advise customers on preventive maintenance or other services that could improve vehicle performance or safety
- Promote service packages or special offers.
- Keep accurate records of customer information, service history, and repair work completed.
- Process payments and explain the breakdown of charges.
- Follow up with customers post-service to ensure their issues were resolved.
- Ensure customer satisfaction by resolving complaints or concerns.
JOB REQUIREMENT :
- candidate must possess at least a spm / professional certificate/diploma in automobile field or equivalent.
- at least 1 years of working experience in automotive service or related field.
- Strong communication and customer service skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Sales and upselling abilities.
- full-time position(s) available.
Lokasi : 4A PLO, 136, Jalan Angkasa Mas 2, Kawasan Perindustrian Tebrau 2, 81100 Johor Bahru, Johor
Job Type: Full-time
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