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Service Advisor-Cantonese Speaker (Penang) Fresh Graduates Are Welcomed

RM 3,500 - RM 4,200 / Per Mon


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  • Experience in customer facing environments (phone, chat, in person, etc.) interaction in somecapacity (can include volunteer work, or project work while in school)
  • Demonstrates passion for customer service, ownership of the customer experience anddetermination to deliver a comprehensive resolution
  • Obsesses over the customer experience and constantly strives to exceed their expectations
  • Able to communicate clearly and effectively, both written and verbal in Cantonese and English
  • Able to effectively tailor communication and style to differing audiences and read verbal andnon-verbal cues
  • Approaches problems flexibly and is able to adapt and modify approach withoutcompromising outcome
  • Providing a high caliber Customer interaction as measured by Client’s call quality reports, callaudits, and customer satisfaction survey;
  • Presenting to the public a strong working expertise in all Client Supported Products (now andin the future) as measured by Client’s call quality reports, call audits, and customer satisfactionsurvey scores;
  • Ensuring innovation and quality in all Customer interactions as measured by Client’s call qualityreports and customer satisfaction survey;
  • Capturing all required data elements in Client’s internal Online Store and other systems ofrecord as required by the Client's training and operational procedures;
  • Maintaining a general awareness of Client’s strengths in the industry; and
  • Assisting Customers by answering queries relating to their order status, changes and deliverytimeframes.
  • Fresh graduates are welcome with Diploma and above
  • Call centre experience is not a ‘must’ but would be a distinct advantage.
  • Professional and/or personal technical troubleshooting experience
  • Mobile Operating System, Smartphone, Tablet, PC or laptop experience
  • Deep curiosity for understanding technology, passion for learning more and sharingknowledge with others
  • Uses analytical skills to isolate and resolve complex technical issues through appropriatetroubleshooting methodology
  • Confident navigating through multiple systems and tools to research, comprehend and deliversolutions to customer in real time
  • Able to self manage and work independently in a fast-paced and highly-demandingenvironment
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)