Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

IT Service Desk Agent (L1) - Bilingual in Japanese and Mandarin

Salary undisclosed

Apply on

JobStreet
Original
Simplified

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent (L1) -Japanese and Mandarin Speaker could be the ideal challenge for you.


What you'll do

• Collaboration with IT Stakeholders in service domains: incident management, service request management and knowledge management.

• Conducting sanity checks on automatic translations of knowledge articles to ensure accuracy and coherence.

• Supporting Knowledge Management and Service Request Management activities that require proficiency in the Japanese language.

• Investigate, resolve and / or escalate all tickets reported to the Service Desk.

• Achieving a high 1st level resolution rate w/ adequate documentation.

• Initializing assessment of the incident /service request.

• Escalating to 2nd level or dispatch on-site support when physical intervention required.

• Adhering to procedures, segregation of duties and service levels.

• Contributing to knowledge management.

• Performing other activities provided by your Team Coordinator/ Lead.

Who you are

• Proficiency in written and spoken English, Japanese and Mandarin is a must.

• 1+ years' experience in Infrastructure support service desk or relevant user desktop support.

• Familiarity with an ITSM Ticketing Tool, preferably Service Now.

• Basic troubleshooting knowledge of applications such as Outlook, MS Office, and SCCM.

• Familiarity with desktop operating systems, including Windows 7 and Windows 10.

• Basic experience in hardware issues troubleshooting and providing drivers support.

• An understanding of ITIL Service Management practices is beneficial.


WE.YOU.TOGETHER.

We all shape our lives in our own way. As an employer, we are an important part that indirectly supports this with a wide range of offers, as well as providing security and reliability for all employees. This includes, among other things:

• Permanent employment in a stable, successful family-owned business.

• An open, dynamic corporate culture with flat hierarchies.

• Work with creative freedom.

• Attractive remuneration.

• A wide time window for flexible working, including weekly home office days.

• Personal career and career development.

• Inspiring work environment that fosters creativity and productivity.

If you are looking for a variety of challenging tasks with global reach and family atmosphere, then you are most welcome at Knauf IT!

Similar Jobs