Officer, iCIMB - SG Ops (Remittance SG) - Remittance Processing OTT MY

Process Remittance transactions received from CIMB Group & corresponding agents in accordance with the Bank’s & Internal Memo with zero defects, within stipulated time as per service level agreement.

COMPLIANCE AND CUSTOMER SERVICE

• Ensure same day delivery processing time for Remittance products from submission time until completion of processing;
• Ensure compliance to Remittance Policy, Manual & Guidelines and SLA;
• Ensure the following are met upon processing of customer’s application:
  • Fund are sighted
  • Screening application
  • Confirm to Bank’s policies, procedures and guidelines
  • To perform AML and escalate to business unit if required
• Escalate to business unit (Remittance (REM), wealth Management Operation (WMO) & Capital Market Operation (CMO) & other related parties for approval
• Updating of Daily Register.
• Attend to telephone enquiries and reply to swift/mails enquiries when required.
• Handle business unit (Remittance (REM), Wealth Management Operation (WMO) & Capital Market Operation (CMO)) & other related parties’ complaint promptly.

DATA PROCESSING/RELEASING

• Ensure accurate data entry in AMLA and Swift Alliance etc; and other related method payment are accurate.
• Perform data entry and / or approve / authorize Swift Alliance related transaction.
• Check GL entries & related payment instruction are in order.
• Retrieve the document if there are required.
• Housekeeping & filing of documents are timely and easy to retrieve.
• Assist peers on delivery of other remittance products within the business unit as and when required. (Multi-tasking)

ADMINISTRATIVE

• Prepare daily/weekly/monthly/SLA Report
• Monitor and ensure KPIs are met.
• Motivate staff/peers (if applicable).
• Timely submission of Reports i.e SLA, CUR, MAS reports, Month End Report & etc.
• Handle additional functions, ad hoc assignment or projects related to Remittance Department
• To perform Testing of System related matters as and when required.
• Perform data entry for Capacity Utilization Rate (CUR).

Any other responsibilities/tasks as assigned by the Management and as per Business requirement from time to time.