Customer Service Executive
Salary undisclosed
Apply on
Original
Simplified
Job Responsibilities
- Handle customer inquiries via phone, email, WhatsApp, or in person, providing accurate information and resolving issues promptly
- Seeking new customer databases to promote our products and service targets
- Offer guidance and support on products or services, addressing concerns and troubleshooting problems to ensure a satisfactory resolution
- Identify and resolve customer issues, escalating complex cases to higher management when necessary
- Ensure timely follow-up with customers to confirm resolution and maintain high levels of satisfaction
- Update and maintain customer records, including contact information and service history
- Collect customer feedback to identify areas for improvement and communicate suggestions to relevant departments
- Collaborate with other departments, such as sales and technical support, to address customer needs and ensure a cohesive approach to service delivery
- Prepare and submit daily job reports and monthly all customer services reporting including complaint logs
Job Requirements
- Minimum at least 2 years in the related administrative and Marketing field
- Proven experience in a customer service role with a strong track record of providing excellent service and resolving issues effectively is advantages
- Ability to work on own initiative with minimal supervision
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally
- Familiarity with customer service software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)
- Ability to understand and respond to customer needs with empathy and patience
Additional Company Information
Benefits & Others: Medical coverage, EPF, SOCSO, EIS, Company Uniform, Company Trip, Travelling Allowance, Special Incentives, Yearly Increment and Performance Bonus Pay-Out.
Regular work hours: Mondays – Fridays (5 days a week)
Similar Jobs