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Customer Service Executive

Salary undisclosed

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Job Responsibilities

  • Handle customer inquiries via phone, email, WhatsApp, or in person, providing accurate information and resolving issues promptly
  • Seeking new customer databases to promote our products and service targets
  • Offer guidance and support on products or services, addressing concerns and troubleshooting problems to ensure a satisfactory resolution
  • Identify and resolve customer issues, escalating complex cases to higher management when necessary
  • Ensure timely follow-up with customers to confirm resolution and maintain high levels of satisfaction
  • Update and maintain customer records, including contact information and service history
  • Collect customer feedback to identify areas for improvement and communicate suggestions to relevant departments
  • Collaborate with other departments, such as sales and technical support, to address customer needs and ensure a cohesive approach to service delivery
  • Prepare and submit daily job reports and monthly all customer services reporting including complaint logs

Job Requirements

  • Minimum at least 2 years in the related administrative and Marketing field
  • Proven experience in a customer service role with a strong track record of providing excellent service and resolving issues effectively is advantages
  • Ability to work on own initiative with minimal supervision
  • Excellent verbal and written communication skills, with the ability to convey information clearly and professionally
  • Familiarity with customer service software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to understand and respond to customer needs with empathy and patience

Additional Company Information

Benefits & Others: Medical coverage, EPF, SOCSO, EIS, Company Uniform, Company Trip, Travelling Allowance, Special Incentives, Yearly Increment and Performance Bonus Pay-Out.

Regular work hours: Mondays – Fridays (5 days a week)