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Customer Service Coordinator (Mandarin Speaker)

  • Full Time, onsite
  • Sherwin-Williams Services (Malaysia) Sdn Bhd
  • Klang, Malaysia
Salary undisclosed

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RESPONSIBILITIES:

  • Job Task:
    ORDER MANAGEMENT:
    • Enter order promptly and accurately
    • Response to the customer in writing and state goods arrival time
    • Communicate to sales / customer should there be any issue with order
    • Follow up on delivery status
    • Tracking on outstanding orders
    • Handling of invoices and credit note to the customer on weekly basis

    2.Job Task:

    IN-DOOR SALES SUPPORT:

    • Communicating courteously with technicians and sales representative
    • Handling non-stock inventory
    • Handling of sample orders
    • Handling ppe for technicians

    3.Job Task:

    COMPLAINT HANDLING :

    • Analyzing the situation, compile related documents and login in complaint in system.
    • Follow up on complaint and provide solution and corrective action to the customer based on findings and conclusion provided by pic.
    • Arrange for return and replacement

    4.Job Task:

    DOCUMENT MANAGEMENT

    • Update and keep documents in time to ensure the accuracy and integrity of the documents.
    • Classify the documents and file according to guideline given

    5.Job Task:

    • Handle ad-hoc or others as assigned by the superior

    QUALIFICATION

  • EDUCATION BACKGROUND REQUIREMENTS:
    Required:
    • Minimum diploma holder with at least 0-1 years relevant working experience, preferably in a multi-national company.
    • Possess a good organizational and analytical skills
    • Able to handle large volume of business transactions effectively and efficiently.
    • Fresh graduates are encouraged to apply.

      Preferred:
    • Multi -task oriented
    • Able to work under minimum supervision, handle work pressure with proactive and initiative attitude.

      2. KNOWLEDGE & EXPERIENCE:
      Required:
    • Able to handle export transactions including knowledge in letter of credit, customs regulations, related shipping documents
    • Able to handle domestic transaction including shipping documents for shipment to east Malaysia and drop shipment ie. From Italy

      Preferred:
    • Experience in marketing for sales activities is an added advantage.
    • Must be customer and result oriented

    3. TECHNICAL/SKILL REQUIREMENTS:

    Required:

    • Strong computer skills in Microsoft office
    • Able to work with team of people locally and regionally

      Preferred:
    • Able to speak fluently and write professionally bilingually, ie English and Chinese
    • Posses excellent interpersonal and communication skills and problem-solving abilities.