Customer Success Manager

Position Overview: We are seeking a results-driven Customer Success Manager to join our team. The ideal candidate will leverage their background in program management and customer relationship management to ensure clients achieve their business goals and maximize the value of our solutions. Key Responsibilities: • Client Relationship Management: Build and maintain strong relationships with BFSI clients, acting as the primary point of contact for inquiries and escalations. • Account Growth: Identify and pursue opportunities for upselling and cross-selling our services to existing clients, managing a portfolio valued at approximately $5 million. • Program Management: Oversee project delivery, ensuring timely and successful implementation while coordinating with internal teams. • Performance Metrics: Analyze customer success metrics and provide insights for service enhancement. • Onboarding and Training: Facilitate onboarding and training sessions for clients to ensure effective use of our solutions. Must-Have Skills: • Strong client management and relationship-building skills. • Expertise in program management with a track record of timely project delivery. • Analytical mindset with the ability to derive actionable insights from metrics. • Excellent communication and problem-solving skills. • Understanding of the BFSI industry and its challenges. • Proficiency in Salesforce and project management tools. • Proficiency in MS-Excel Qualifications: • MBA degree in Business Administration or a related field. • 5+ years of experience in customer success or program management, preferably in the BFSI sector, with a proven record of managing a portfolio of approximately $4 million.