Retail Assistant

About the company:

At Ank Pets House, we’re not just a pet supplies store; we’re a pet-loving family on a mission to make tails wag and hearts purr! Our passion for furry friends drives us to create a super welcoming space where pets and their humans feel right at home. We offer top-tier food, accessories, and services to keep our four-legged buddies happy and healthy. Join our crew and be part of a movement that’s all about making a real impact in the pet community! Together, let’s create a happier, healthier world for our furry companions!

Why you'll love working here:

Vibrant Work Culture: Dive into a fun, young, and energetic environment where creativity and enthusiasm shine! Every day is a chance to enjoy what you do while making a difference!

Pet Paradise: Surround yourself with adorable pets all day! Connect with animals and share your love for pet care in a friendly and engaging atmosphere.

Big Dreams: Jump on board as we embark on an exciting journey of growth! We’re planning to expand our operations and even aim for a public listing on Bursa Malaysia. The sky's the limit!

Career Growth: We believe in YOU! With plenty of opportunities to learn and grow, we’re committed to nurturing talent from within our team. Your ambitions matter, and we’re here to support your career journey!

About the role:

As a Retail Assistant, you’ll be the vibrant face of our store! Your mission? To provide awesome customer service to our walk-in customers, assist in the sales of pets and pet products, respond to inquiries, and handle cashier duties with flair. Your passion for animals and stellar communication skills will create a positive shopping experience for every pet parent that walks through our doors. Get ready to make some furry friends while bringing joy to pet lovers!

Responsibilities:

• Exceptional Customer Service: Greet and assist walk-in customers with enthusiasm, creating memorable shopping experiences that encourage loyalty and repeat visits.
• Engaging Sales Support: Use your passion for pets to provide personalized recommendations and educate customers about our diverse range of products, ensuring their pets' needs are met.
• Accurate Cashier Duties: Manage sales transactions efficiently and accurately, handling cash and credit card payments while maintaining an organized checkout area.
• Effective Communication: Respond promptly to customer inquiries through various channels, offering clear and helpful information to enhance satisfaction and foster relationships.
• Team Collaboration and Continuous Learning: Work closely with team members to maintain a positive store atmosphere, while actively participating in training sessions to stay informed about pet care trends and improve your skills.

Requirements

• Possess a minimum SPM or equivalent qualification.
• A genuine passion for pets, demonstrating enthusiasm for animal care and welfare.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Availability to work flexible hours, including weekends and holidays.

Skills and Competencies:

• Customer Service Orientation: A friendly and approachable demeanor, ensuring excellent service that leaves a lasting impression on customers.
• Sales Acumen: Ability to promote and sell products confidently, helping customers make informed choices for their pets.
• Empathy: Ability to understand and share the feelings of pet owners, demonstrating compassion and support in their needs and concerns.
• Adaptability: Flexibility to adjust to changing priorities and the ability to learn about new products quickly.

Good-to-know:

• Fast-Track Promotion: Shine bright! We love to spot talent and reward it with quick promotions.
• Attractive Commission Structure: Work hard, play hard! Enjoy a sweet commission for your awesome customer service. Easily get more than RM5K per month if you do your job well!
• Dynamic Vibes: Get ready for a fun, fast-paced environment full of surprises.
• Work Schedule: 6 days

Our client is looking for candidates who possess a friendly attitude and a genuine love for pets, along with a strong eagerness to learn in a bustling retail environment. They provide ample opportunities for growth and development within the pet care sector. If you're enthusiastic about joining a vibrant team that values customer satisfaction and teamwork, we’d love to hear from you!

EA License: JTKSM1333

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Commission pay

Education:

• STM/STPM (Required)

Experience:

• Retail: 1 year (Required)

Language:

• Mandarin (Required)
• Bahasa (Required)