Customer Management & Compliance
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RFP Role : L3 SupportYears of ExperienceL3 (6-9 years)
Platform/Product : Java & Oracle
Server/Database : Oracle
Language: NAOSNA
Other Requirements:
L3 Production Support with experience in supporting Java and Oracle DB. CRM is optional and added advantage.
Must Have Skills: To be involved in the banking application's production level L3 support under the CCO domain.
Responsible for liaising with the production support team for incidents reported, providing investigation and coordination with vendor, tester, user, and L1/L2 team to identify root cause and fix/improvement.
Manage and review testing scope with testing team. Support testing of fixes and implementation to production.
Manage and review vendor fixes and support PI
Investigate Ctrl-M batch job failures and provide workarounds upon failure.
Proactively monitor production PBI for closure.
The role will require this activity to be performed on an end-to-end basis, across functional domains and technology experience to handle BAU L3.
Support includes middleware patching , OS Patching and certificate renewal support
Job Types: Full-time, Contract
Contract length: 12 months
Pay: Up to RM10,000.00 per month
Benefits:
- Maternity leave
Schedule:
- Holidays
- Monday to Friday
Supplemental Pay:
- Performance bonus
Experience:
- L3 Support: 6 years (Preferred)
- Oracle: 6 years (Preferred)