Commercial Consultant

PRIMARY RESPONSIBILITIES

• To organize and execute assigned business projects according to client’s requirement.
• To deliver exceptional client service corresponding to the corporate requirements and improving business operations.
• To enable effective communication and collaboration between departments, particularly the delivery team, to ensure seamless execution of customer requirements into service proposal and delivery.
• To ensure Client needs and requirements are met via active engagement to identify, escalate and resolve potential business opportunities on existing engagement.
• To generate sales among client accounts including upselling and cross-selling. Forecast and track client account metrics to capture accurate funnel and prediction.
• To operate as the point of contact for assigned customers. Develops and maintains long-term relationships with accounts. Analyze and interpret data to unearth weaknesses and problems and comprehend the causes. Assist the client in implementing the plan and resolve any occasional discrepancies.
• To understand and address the technology / service conceptual challenges during the sales process by coordinating with the appropriate internal teams.
• To utilize understanding of the client’s business and depth of knowledge on the security solutions / services to propose and customize recommended deliverables in line with the clients’ needs within internal resources capabilities.
• To ensure clients receive requested products and services in a timely fashion and coordinate with internal teams working on the same account to ensure consistent service level and understanding
• To process the sales orders accurately in accordance with company processes.

SECONDARY RESPONSIBILITIES

• To attend networking events and build industry connections to facilitate business growth and presence in the industry and market.
• To comply with the Information Security Policy in the organization.