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Working location : KL Sentral
Preferred Thai / Vietnamese speaker.
Role & Responsibilities: - Take call and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering patient assistance. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications. - Meet and exceed all key performance indicators set by the company and the client. - Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement. - Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance. - Abide to De-escalation processes that involve dissatisfied customers.
Job Type: Full-time
Pay: RM4,200.00 - RM5,000.00 per month
Language:
- Thai or Vietnamese (Required)