Mandarin Client Support Executive (Digital Banking Company)

RM 4,000 - RM 6,000 / Per Mon

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Introduce and educate customers on self-service/automated banking channels
Guide callers through troubleshooting, navigating the company site or using the products and services
Conduct call backs with customers for transaction confirmations
Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
Identify customers' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Provide customer feedback to respective business partners to improve customer experience
Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way
Enhance customer loyalty by offering a proper telephone experience
Perform specified KYC tasks where necessary

Fresh Graduates are welcome
Bachelor’s degree or higher in a relevant field (such as finance, business, or economics)
Willing to work on rotational shift.
Extensive banking knowledge and understanding of financial products and services
Fluent in English and Mandarin languages, with excellent written and verbal communication skills
Exceptional customer service skills, including active listening and the ability to provide effective solutions
Professional and pleasant phone demeanor, with excellent phone communication skills
Proven track record of consistently exceeding sales quotas and targets
Proficiency in working with RM systems and familiarity with industry best practices
Strong customer focus and ability to adapt to different personality types
Excellent multitasking abilities, adept at setting priorities and managing time efficiently
Able to speak, read and type with fluent Mandarin and English.