Customer Success Executive

Job Title: Customer Success Executive

Location: Remote

Job Overview:
We are seeking a highly skilled and dedicated Customer Success Executive to join our team. The ideal candidate will have 2-3 years of experience in customer support with strong communication skills, and advanced proficiency in Microsoft Excel.

Key Responsibilities:

• Provide exceptional customer success support and consultation through various communication channels (phone, email, chat).
• Handle customer inquiries, complaints, and issues with a professional and positive attitude.
• Maintain regular communication with customers to ensure they receive ongoing support and guidance.
• Collaborate with other departments to ensure customers satisfaction and timely resolution of issues.
• Maintain accurate customer records using relevant systems and tools.
• Utilize Microsoft Excel for data analysis, reporting, and tracking customer interactions and activities.

Requirements:

• Minimum 2-3 years of experience in a customer support role.
• Strong communication skills, both written and verbal, with excellent proficiency in English.
• Advanced knowledge of Microsoft Excel for data reporting, analysis, and statistics.
• Ability to gather and analyze data to generate accurate reports.
• Ability to work independently in a remote environment.
• Strong problem-solving skills and attention to detail.
• Open to disabled individuals—applicants with disabilities are welcome to apply.

Benefits:

• Competitive salary
• Remote working opportunity
• Supportive and inclusive work environment

If you are passionate about customer service, possess excellent communication skills, and are looking for a remote position, we encourage you to apply.

Job Type: Full-time

Pay: From RM2,800.00 per month

Benefits:

• Professional development

Schedule:

• Early shift
• Monday to Friday

Education:

• Diploma/Advanced Diploma (Required)

Language:

• English (Required)

Expected Start Date: 10/28/2024