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ERP Support

RM 3,037 - RM 4,456 / Per Mon

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Job Summary: The ERP Support Specialist will be responsible for providing technical support and assistance to end-users of our ERP system. This role involves troubleshooting issues, training users, and collaborating with IT and other departments to improve system functionality and efficiency.

Key Responsibilities:

  • Provide first-line support for ERP system issues, including troubleshooting and resolution.
  • Assist in the onboarding and training of new users on ERP functionalities.
  • Document user issues and system changes in a support ticketing system.
  • Collaborate with Support Team Leader and vendors to escalate and resolve complex issues.
  • Conduct regular system audits and report on performance metrics.
  • Participate in ERP system upgrades, enhancements, and testing.
  • Create and maintain user guides and documentation for ERP processes.
  • Stay updated on ERP trends and best practices to recommend improvements.

Job Types: Full-time, Permanent

Pay: RM3,037.91 - RM4,456.23 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

Expected Start Date: 11/04/2024