ERP Support
RM 3,037 - RM 4,456 / Per Mon
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Job Summary: The ERP Support Specialist will be responsible for providing technical support and assistance to end-users of our ERP system. This role involves troubleshooting issues, training users, and collaborating with IT and other departments to improve system functionality and efficiency.
Key Responsibilities:
- Provide first-line support for ERP system issues, including troubleshooting and resolution.
- Assist in the onboarding and training of new users on ERP functionalities.
- Document user issues and system changes in a support ticketing system.
- Collaborate with Support Team Leader and vendors to escalate and resolve complex issues.
- Conduct regular system audits and report on performance metrics.
- Participate in ERP system upgrades, enhancements, and testing.
- Create and maintain user guides and documentation for ERP processes.
- Stay updated on ERP trends and best practices to recommend improvements.
Job Types: Full-time, Permanent
Pay: RM3,037.91 - RM4,456.23 per month
Benefits:
- Health insurance
- Opportunities for promotion
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
Expected Start Date: 11/04/2024
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