Customer Service Executive

Responsibilities:

• Handle various complaints and emergencies in a timely manner.
• Responsible for combing, optimizing and improving the front-end and back-end processes of the company’s customer service department.
• Responsible for handling customer complaints, keeping work records, understanding the authenticity of the incident, coordinating follow-up processing with various departments, and finally closing the incident to understand the complainant's satisfaction with the handling of the incident.
• Responsible for the summary of weekly and monthly work reports and monthly performance appraisals of personnel within the department
• Abnormal outlets must report and follow up to the operations department in a timely manner.
• Responsible for supervising the timely and efficient completion of work orders and improving the quality of work orders.

Requirement:

• Minimum 3 years of experience in managing customer services team.
• Proficiency in Mandarin is mandatory because the role requires candidate to interact with Mandarin-speaking client.
• Extensive background handling various issue related to customer services, handling customer complaints, providing appropriate solutions and alternatives within the time limits follow up to ensure resolution.
• Experience in logistic industry will be an added advantage.
• Good interpersonal and leadership skills.

Job Types: Full-time, Contract
Contract length: 3 months

Pay: RM3,300.00 - RM4,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Service Specialist: 1 year (Required)

Language:

• English (Required)