International Office Officer

Key Responsibilities

· Visa Guidance and Processing

o Advise international students on Malaysia’s student visa application process, documentation requirements, and application timelines.

o Assist students in applying for new visas, visa renewals, and special passes, ensuring accuracy and timely submissions.

o Review visa applications and documentation for compliance with Malaysian immigration regulations and EMGS guidelines.

o Submit visa applications to the EMGS portal and follow up on the approval status.

· Compliance with Malaysian Immigration Laws

o Ensure the institution’s compliance with immigration laws under the Immigration Department of Malaysia and guidelines issued by the Ministry of Higher Education (MOHE).

o Stay updated with any changes to Malaysia's immigration policies and regulations affecting international students.

o Ensure that students maintain valid student pass status throughout their study period, advising them on renewal deadlines and conditions for post-study visas.

· Student Welfare and Immigration Support

o Provide expert advice to students on work rights (e.g., part-time employment rules) and visa regulations during and after studies.

o Assist students in handling visa rejections, appeals, and overstay issues in collaboration with relevant authorities.

o Help international students with medical screenings, visa endorsements, and applications for dependent passes (if applicable).

· Liaison with Government and Other Authorities

o Serve as the primary liaison between the institution, EMGS, the Immigration Department of Malaysia, and other relevant governmental bodies.

o Coordinate with admissions, finance, and academic departments to ensure visa compliance and prompt processing of documents.

o Conduct workshops and briefings for international students regarding visa regulations, renewals, and legal obligations in Malaysia.

· Case Management and Documentation

o Maintain up-to-date and accurate records of all visa applications, renewals, and students’ immigration statuses using institutional systems and the EMGS portal.

o Track visa renewals, cancellations, and expiry dates, notifying students of upcoming deadlines.

o Prepare reports on the number of international students, visa processing statistics, and compliance audits as requested by management or regulatory authorities.

· Risk Management and Problem-Solving

o Identify potential risks or challenges related to student visa processing and provide effective solutions.

o Handle emergency cases related to immigration status and assist students with resolving urgent visa issues.

Qualifications

· Education:

o A diploma / bachelor’s degree in a relevant field such as International Relations, Immigration Law, Education Management, or any related discipline.

· Experience:

o At least 2-3 years of experience working in visa processing, immigration advisory, or a similar role, preferably within an educational institution.

o Knowledge of Malaysian immigration laws, visa processes, and the requirements of EMGS.

· Skills:

o Strong understanding of Malaysian immigration regulations and procedures for international students.

o Excellent interpersonal and communication skills, with the ability to interact with students from diverse cultural backgrounds.

o Proficiency in using visa management software and the EMGS online portal.

o Detail-oriented, with strong organizational skills to manage multiple cases and deadlines.

o Problem-solving skills, especially in resolving visa complications and compliance issues.

Skills and Competencies

· Cultural Awareness:

o Ability to work effectively with students and stakeholders from diverse national and cultural backgrounds.

· Legal and Regulatory Knowledge:

o In-depth knowledge of the Education Malaysia Global Services (EMGS) requirements and the Malaysian Immigration Act.

· Administrative Skills:

o Proficiency in managing documentation and student records in compliance with data protection laws and university policies.

Additional Requirements

· Ability to work in a fast-paced environment, especially during peak periods (e.g., start of semesters and enrolment periods).

· Willingness to attend relevant immigration training and workshops to remain up-to-date on changes in visa policies and immigration law.

· Legal work authorization to operate in Malaysia.

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month