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Customer Relations Officer

RM 2,500 - RM 3,500 / Per Mon


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  • To develop, manage and maintain strong relationships with Customers.
  • Responsible for course schedule adjustments and updates to ensure effective use of classroom and teacher resources.
  • Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
  • Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
  • Act as a brand guardian for online and offline communications.
  • Provide administrative support for the office; maintain files and organize documents
  • Any ad-hoc duties that may be assigned from time to time
  • Minimum 1 – 2 years of experience in customer relations or related fields
  • Meticulous with a creative flair
  • Strong organizational and time management skills
  • Good interpersonal and communication skills
  • Responsible, proactive and able to work autonomously in a fast-paced environment

The office is conveniently located within a shopping centre.

Regular training sessions are provided to support professional growth and skill enhancement.

Supportive and collaborative company culture.