Customer Support Executive
• Deliver outstanding service by promptly handling customer orders within an acceptable timeframe and with great efficiency.
• Coordinate with internal operations team and suppliers / factories to address the requirements and resolve customer inquiries regarding order requests, production status, delivery updates and quality matters.
• Manage the whole cycle of customer orders from receipt to shipment and keep sales/customers informed of any updates to delivery schedules.
• Monitor closely to ensure that production deadlines and customer delivery schedules are met as promised.
• Update Customers' / Forwarders’ portals to assign orders to suppliers / PO acceptance / change in delivery date (if applicable, for selective customers only).
• Manage data maintenance in in-house system such as updating customers’ requirements, their profiles as well as customer price lists.
• Prepare reports for Management, Sales or Customers when require and maintain documentation and e-filing properly and promptly.
• Promptly escalate any critical issues to the Supervisor/Manager.
Position - Customer Support Executive
Work Location – Puchong, Selangor, Malaysia
Working Hours - 9 am-6 pm, Monday to Friday
Role – Contract (After every 3 months of performance-based they will provide you a permanent role)
Salary – 3- 4K
Interview Mode -1st round F2F, 2nd round Online
Capability to use certain system or software - Experience in managing shared mailboxes in Outlook is preferred.Good knowledge of Microsoft Office tools (Excel, Word)
Preference - Female
Qualification - Diploma/Degree holder in Business Studies/ Administration/ Management / Supply Chain or related field
Requirements:
• Proficiency in English would be desirable.
• Experience in communicating with B2B clients or regional stakeholders
• Good verbal and written communication, analytical and problem-solving skills
• Customer-oriented mindset, Meticulous and organized, possess the ability to work independently and pro-actively
• Ability to work under pressure
• Fresh graduates are welcome to apply
Benefits - Medical Insurance – Surgical and Hospitalisation
Flexible Benefit – for dental, health check, fitness membership – 1500RM prorated from join date, for 1st year.Transport Allowance – 230RM
5 days working, Normal shift