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Customer Support Executive

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Puchong, Malaysia
RM 3,000 - RM 4,000 / Per Mon


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• Deliver outstanding service by promptly handling customer orders within an acceptable timeframe and with great efficiency.

• Coordinate with internal operations team and suppliers / factories to address the requirements and resolve customer inquiries regarding order requests, production status, delivery updates and quality matters.

• Manage the whole cycle of customer orders from receipt to shipment and keep sales/customers informed of any updates to delivery schedules.

• Monitor closely to ensure that production deadlines and customer delivery schedules are met as promised.

• Update Customers' / Forwarders’ portals to assign orders to suppliers / PO acceptance / change in delivery date (if applicable, for selective customers only).

• Manage data maintenance in in-house system such as updating customers’ requirements, their profiles as well as customer price lists.

• Prepare reports for Management, Sales or Customers when require and maintain documentation and e-filing properly and promptly.

• Promptly escalate any critical issues to the Supervisor/Manager.

Position - Customer Support Executive

Work Location – Puchong, Selangor, Malaysia

Working Hours - 9 am-6 pm, Monday to Friday

Role – Contract (After every 3 months of performance-based they will provide you a permanent role)

Salary – 3- 4K

Interview Mode -1st round F2F, 2nd round Online

Capability to use certain system or software - Experience in managing shared mailboxes in Outlook is preferred.Good knowledge of Microsoft Office tools (Excel, Word)

Preference - Female

Qualification - Diploma/Degree holder in Business Studies/ Administration/ Management / Supply Chain or related field

Requirements:

• Proficiency in English would be desirable.

• Experience in communicating with B2B clients or regional stakeholders

• Good verbal and written communication, analytical and problem-solving skills

• Customer-oriented mindset, Meticulous and organized, possess the ability to work independently and pro-actively

• Ability to work under pressure

• Fresh graduates are welcome to apply

Benefits - Medical Insurance – Surgical and Hospitalisation

Flexible Benefit – for dental, health check, fitness membership – 1500RM prorated from join date, for 1st year.Transport Allowance – 230RM

5 days working, Normal shift